How to make a complaint

Please make your complaint initially to any member of the committee. This committee member may choose to help you document your complaint in writing if it is felt necessary to do so.

If you wish to make a formal written complaint, please email your complaint to the Commodore and let the Commodore know directly that you have done so,

If the complaint is about the Commodore, please contact any other club flag officer, who will ensure that the complaint is documented and that the Commodore is not involved in the processing of the complaint.

How the complaint will be investigated

The complaint will be documented, and shared with the committee.

The committee may choose to hold an extra committee meeting to understand and discuss the complaint.

They will look at the evidence, and they may interview witnesses and document their experience of the incident.

When the process will apply

The complaints process will apply should any member of the club, or indeed someone from outside of the club, have reason to complain.

Timelines confirming progress updates

Any complaint will be heard by the committee within 1 calendar month of the complaint being raised.

Confidentiality

The complainant and the nature of the complaint will be handled with strict confidentiality.

Links to other policies

The club policies are documented on the Policy page of this website.

Outlines of potential outcomes

Either the complaint will be upheld, and action will be taken to address the concerns, or the complaint will be dismissed. Either way, the complainant will be kept informed of the process and the outcome.

Appeals process

The appeals process will need to give a clear reason, and likely new information to help the committee understand why the complainant is dissatisfied with the outcome of the complaint.